Shipping Policy

U.S. SHIPPING

ORDER FULFILLMENT

Orders typically ship within 3-7 business days. Orders placed Friday-Sunday will ship processed Monday morning. Arrival time is an estimate and unfortunately, cannot be guaranteed. Each customer will be provided with a tracking number via email, allowing you to follow the progress of your package. If for any reason there is a delay or inability to ship your order, you will be contacted via email as soon as possible by one of our representatives.

 

 USA SHIPPING: DELIVERY RATES & SERVICES

SERVICE

RATE

DELIVERY TIME

USPS First-Class Mail  (3-7 Days)

$4.99

3-7 Business Days

 

INTERNATIONAL SHIPPING

 INTERNATIONAL SHIPPING: DELIVERY RATES & SERVICES

COUNTRIES

SERVICE

COST

DELIVERY TIME

All Countries

USPS First Class

$7.99

10-25 Business Days

All Countries

Fedex

$45.00

7-10 Business Days

 

PACKAGE SAFETY & LIABILITY

All shipped orders become the responsibility of USPS. In the rare event that a package is lost, please contact USPS to resolve any problems you might encounter.

COUPON CODES

Discount codes must be applied at time of checkout- You must press "Apply" to see the order total update. We cannot adjust any prices after the order has been submitted. Only one code can be used on a purchase. Coupon codes cannot be applied to previous purchases, nor can they be retroactively applied after an order has been placed.

TAXES & DUTIES

Customs authorities require that we state the value of your order directly on your package(s). All applicable customs, import duties, fees, taxes, and any other charges are the customer’s responsibility (even if you refuse any shipments upon delivery).

 CURRENCY CONVERSIONS

While you can choose your local currency through the Currency Selector at the top of our website, all items are priced and charged in US dollars at checkout. The bank that has issued your credit card determines the exact exchange rate that you will be charged, but it should match closely with the current rate. Velvet Caviar is not responsible for any price differences determined by your bank.